by Nigel Slack, Graham Clarke, Robert Johnston and Michael Shulver
Publisher | Pearson Education |
Language | English |
Book type | Paperback |
Utgiven | 2020-11-02 |
Edition | 5 |
More editions | |
Pages | 640 |
ISBN | 9781292064468 |
Kategori(er) |
Analyse and address organisational challenges using real world examples
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.
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