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Quality from Customer Needs to Customer Satisfaction | 3rd edition

by Bo Bergman and Bengt Klefsjö

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Publisher Studentlitteratur
Language English
Book type Hardcover
Utgiven 2010-03-15
Edition 3
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Pages 654
ISBN 9789144059426
Kategori(er) Nature science & Tech
 ↳ Tech
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Description

This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their own organizations. Practical illustrations are combined with a comprehensive and systemic overview of the extraordinary story of how Japanese industrialists adopted and developed the ideas of American quality gurus only to then find their own methodologies being exported to the USA and the rest of the world. The authors are leading Swedish academics with many years of experience in the quality field. Läs mer om boken på studentlitteratur.se

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