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Service Strategy Based on ITIL V3

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Fakta

Language English
Book type Paperback
Utgiven 2008-06-01
Pages 165
ISBN 9789087531249
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Description

The Management Guides are a concise summary of the 'Foundations of IT Service Management based on ITIL V3'. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the 'lifecycle' approach?
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