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Service Management: Operations, Strategy, Information Technology (Int'l Ed) | 8th edition

by Sanjeev K. Bordoloi

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Publisher McGraw-Hill Higher Education
Language English
Book type Paperback
Utgiven 2013-04-01
Edition 8
Pages 544
ISBN 9781259010651
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Description

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: part one: understanding services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; part two: designing the service enterprise, which covers designing the service enterprise to support the competitive strategy; part three: managing service operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; part four: quantitative models for service management that addresses forecasting and managing service inventory. (McGraw-Hill)
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