Managing Public Disputes

by Susan L. Carpenter and William J. Kennedy

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Fakta

Publisher	John Wiley And Sons Ltd
Language	English
Book type	Paperback
Utgiven	2001-08-01
Pages	296
ISBN	9780787957421
Kategori(er)	Society & Politics ↳ Sociology

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Used within following courses

XX1202

Description

For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: ten proven principles for managing conflict; a comprehensive framework with step-by-step procedures for creating productive outcomes; seven illustrative case examples; detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation; suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high; and eight tasks targeted for designing an overall strategy for managing public disputes.

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