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Empowerment HR strategies for service excellence | 1st edition

by Conrad Lashley

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Fakta

Language English
Book type Paperback
Utgiven 2001-06-01
Edition 1
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Pages 300
ISBN 9780750652445
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Description

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.A well-established and proven management techniqueEmpowerment as a vital part of HR StrategyInternational industry case studies (Elsevier)
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